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Pulse 8 Feedback Form

Fields marked with a * are required.

First Name *

Please indicate your visit time*

Last Name *

6am - 10am

E-mail Address *

10am - 2pm

Date of Visit (dd/mm/yyyy)*

2pm - 6pm

Membership No.

6pm onwards

Dear Member,

Your feedback is invaluable to us in order to consistently improve our standards and services
throughout Pulse 8.

We would be grateful if you could answer the questions below and add any comments or
suggestions that could have improved your visit to the club.

For each question please select the relevant rating (1 is very poor and 10 is excellent).

Thank you for taking time to complete this feedback form to ensure we continue to improve our
standards.

Booking Process (where relevant)

When making any bookings, how efficiently
and professionally were these dealt with?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions that could have improved your booking.
(Maximum 100 words)

Welcome On Arrival

How warm was the welcome you received when you arrived at Pulse 8?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions
(Maximum 100 words)

Overall Facilities

How satisfied were you with the overall cleanliness of Pulse 8?

1	2	3	4	5	6	7	8	9	10

Did the variety of the facilities and services
meet your requirements?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions
(Maximum 100 words)

Treatments (where relevant)

How warm was the welcome you received from your Therapist?

1	2	3	4	5	6	7	8	9	10

How well did the explanation of the treatment you were having meet your expectations (products used, method, timing etc.)?

1	2	3	4	5	6	7	8	9	10

Please rate the overall quality of your treatment?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions that could have improved your treatment
experience
(Maximum 100 words)

Pulse 8 Café Bar

Please rate the level of service you received from the Café Bar Staff

1	2	3	4	5	6	7	8	9	10

Please rate the speed and efficiency of the service

1	2	3	4	5	6	7	8	9	10

Did the quality / variety of food and drinks meet with your expectations?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions
(Maximum 100 words)

Fitness Appointments

How comfortable did the instructor make you feel? (warm, friendly and approachable etc)

1	2	3	4	5	6	7	8	9	10

How motivational was your appointment?

1	2	3	4	5	6	7	8	9	10

Was your programme tailored to your needs?

1	2	3	4	5	6	7	8	9	10

Please rate the overall quality of your appointment?

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions that could have improved the appointment
(Maximum 100 words)

Classes

Please rate the variety of classes on offer?

1	2	3	4	5	6	7	8	9	10

Please rate the quality of the teaching staff? (Motivation, Punctuality, Technique Correction, Music Variety, Approachability etc)

1	2	3	4	5	6	7	8	9	10

Please write down any comments or suggestions
(Maximum 100 words)

Employees in general

Please rate how professionally the service in general was delivered

1	2	3	4	5	6	7	8	9	10

How approachable were the staff in all areas of Pulse 8?

1	2	3	4	5	6	7	8	9	10

Did you experience any form of exceptional service during your visit?

1	2	3	4	5	6	7	8	9	10

Have you ever been a member of another Health Club?

Yes

Please write down any comments or suggestions from your visit to Pulse 8 and the name of any
staff member where relevant.

(Maximum 500 words)

How likely are you to recommend Pulse 8 to a friend or colleague?

1	2	3	4	5	6	7	8	9	10

Tick here if you are happy for Pulse 8 to publish your comments:


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